Frequently Asked Questions

Everything you need to know about shopping with Ardene.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer returns within 30 days of purchase for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that some items like earrings and swimwear are final sale for hygienic reasons.

Do you offer international shipping?

Currently, we ship to addresses within Canada and the United States. Shipping rates and delivery times vary based on the destination and selected shipping method.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay for flexible interest-free installments.

How do I find my size?

You can refer to our comprehensive Size Guide located on every product page to find the best fit for your measurements.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders quickly. Once an order is placed, we are unable to make changes or cancellations. You may return the items once they arrive according to our return policy.